Refund Policy

Contact us first

Provisioning normally finishes shortly after Stripe confirms a paid checkout. If you purchased without an existing demo, check the checkout inbox and spam folder for the opening invitation from noreply@droppedbit.com.

If you purchased with the same email used for a demo, DroppedBit upgrades the most recent demo run in place instead of creating a second run or sending a second opening invitation. Sign in at the Player Dashboard with that email and continue the existing run.

If a new invitation or upgraded run is not available within 15 minutes, email support@droppedbit.com with the checkout email address, approximate purchase time, and Stripe receipt or checkout-session identifier. Do not send payment-card details or a private game link.

Situations we review

• A paid session was not provisioned or the invitation could not be delivered.
• A duplicate charge or accidental duplicate purchase occurred.
• A technical problem prevents reasonable access to the purchased sequence.
• A refund is otherwise required by applicable consumer-protection law.

Digital access

The complete game is a digital product and access may begin immediately after payment. A same-email demo purchase preserves the demo's progress and starts a fresh 30-day access window from purchase. We consider delivery, access problems, and how much of the sequence has been used when reviewing a request, while preserving any refund rights that apply under mandatory law.

The current seasonal weekly puzzle is free guest content and does not involve a purchase or refund. DroppedBit does not currently sell archive access to closed weekly puzzles.

Approved refunds are submitted through Stripe to the original payment method. Card refunds commonly appear within 5–10 business days, but the payment provider and issuing bank determine the timing, and a refund may remain pending while it is processed.